The Ranch
Website: www.theranchburgers.in
Last Updated: 25 September 2026
This Privacy Policy explains how Royal Ranchers Food Pvt Ltd, operating the restaurant brand The Ranch (“The Ranch”, “we”, “us” or “our”), collects, uses, stores and shares personal information when you visit or use our website, place an order, use our online ordering services, interact with our customer support, participate in our loyalty or referral programmes, or otherwise interact with us online.
We aim to collect only information that is reasonably necessary to provide and improve our services. This Policy should be read together with our Terms & Conditions, Refund/Cancellation Policy and any other notices presented to you at the time information is collected.
1. Who We Are
The Ranch is a brand operated by Royal Ranchers Food Pvt Ltd. For privacy-related questions, requests or complaints, you may contact us at:
| Company | Royal Ranchers Food Pvt Ltd |
| Brand | The Ranch |
| Website | https://www.theranchburgers.in |
| Privacy / Grievance Contact | Legal@royalranchers.in |
2. Information We Collect
Depending on how you use our services, we may collect the following categories of information:
• Contact and account information: Name, mobile/telephone number, email address and information needed to create or verify an account.
• Order information: Items ordered, order date and time, outlet selected, order status, pickup/delivery or dine-in details, order history and related customer-service interactions.
• Delivery and address information: Delivery address, locality, landmark, house/flat/office details and location information needed to identify a serviceable outlet or fulfil an order.
• Payment-related information: Information necessary to process or verify a payment. Where payment is processed by a third-party payment provider, payment credentials may be handled directly by that provider rather than stored by us.
• Loyalty and referral information: Information relating to Ranch Coins/loyalty benefits, referrals, rewards, redemptions and related activity, where you use these features.
• Feedback and communications: Information you provide when you contact us, submit feedback, raise a concern, make an enquiry or communicate with us through available channels.
• Technical information: IP address, browser/device information, approximate location, pages or features accessed, timestamps, cookies and similar technical information, where collected through the website or service providers.
We do not intentionally ask customers to provide sensitive personal information such as medical records, sexual orientation, biometric information or similar information for ordinary restaurant ordering. Please do not provide such information unless specifically requested for a lawful and stated purpose.
3. How We Use Your Information
• To create, maintain and verify your customer account.
• To accept, process, prepare, deliver or provide pickup/dine-in services for your orders.
• To communicate order confirmations, status updates, delivery/pickup information and service-related messages.
• To identify the appropriate outlet and determine whether delivery or another service is available at your location.
• To process payments, refunds, cancellations and related customer-service requests.
• To provide loyalty, referral and rewards features, including maintaining points/coins and redemption history.
• To respond to questions, feedback, complaints and support requests.
• To maintain the security, reliability and functionality of our website and services.
• To understand how our website and services are used and improve our menu, ordering experience and customer service.
• To comply with applicable laws, legal processes and lawful requests from authorities.
• To send promotional or marketing communications where permitted and where we have an appropriate legal basis or consent.
• To detect, prevent and investigate fraud, misuse, security incidents and other unlawful activity.
4. Legal Basis and Consent
We process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and rules or regulations applicable to the processing of personal data, as and when applicable to our processing activities.
Depending on the circumstances, processing may be based on your consent, the need to provide a service you have requested, compliance with a legal obligation, or another lawful basis permitted by applicable law.
Where consent is required, we will seek it in an appropriate manner and will provide information about the data being collected and the purpose for which it is processed. You may withdraw consent where the law provides for withdrawal; withdrawal may affect our ability to provide a particular service.
5. Cookies and Similar Technologies
Our website and service providers may use cookies, local storage, pixels, tags or similar technologies to keep the website functioning, remember preferences, understand usage, improve performance and, where applicable, support analytics or marketing.
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some website features.
6. Sharing of Information
We may share personal information with service providers and other parties where reasonably necessary to operate our business and provide the services you request. These may include:
• Online ordering and technology providers that host or operate ordering, account, loyalty or customer-support functionality.
• Payment processors and financial service providers for payment, refund and transaction processing.
• Delivery/logistics partners where required to fulfil a delivery order.
• Technology, hosting, cloud, analytics, security and communications providers.
• Professional advisers, auditors, insurers or other service providers where reasonably necessary.
• Government bodies, regulators, courts or law-enforcement authorities where disclosure is required or permitted by law.
We do not sell your personal information as a commercial data product. We may disclose information to service providers acting on our behalf, and those providers may process information according to their own applicable terms and privacy policies.
7. Third-Party Services and Links
Our website may use or link to third-party services, including ordering, payment, delivery, mapping, analytics, social-media and other technology services. A third party may collect or process information directly when you use its service. Such third parties have their own privacy practices, terms and policies. We encourage you to review them before providing information directly to a third party.
8. Data Storage and Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to personal information is limited to persons and service providers who reasonably need it for their role.
No method of transmission or storage over the internet is completely secure. Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining transaction and business records, resolving disputes, preventing fraud and complying with legal, tax, accounting or other applicable obligations.
When information is no longer required, we will take reasonable steps to delete, anonymise or otherwise dispose of it in accordance with applicable law and our operational requirements.
10. Your Rights and Choices
Subject to applicable law and any conditions or limitations prescribed by law, you may have rights relating to your personal data, including the ability to request access to information about processing, correction of inaccurate information, deletion/erasure where applicable, withdrawal of consent where consent is the basis for processing, and grievance redressal.
To make a privacy request or complaint, contact us at Complaints@royalranchers.in. We may need to verify your identity before acting on a request. We will handle requests in accordance with applicable law.
11. Marketing Communications
Where permitted, we may send promotional communications about The Ranch, new menu items, offers, events, loyalty benefits or other updates. You can opt out of promotional communications using the unsubscribe or opt-out mechanism provided in the communication, or by contacting us. You may still receive essential service communications, such as order confirmations or important account messages.
12. Children’s Privacy
Our online ordering services are intended for users who are legally able to enter into transactions and provide the information required for those transactions. We do not knowingly seek to collect personal data from children except where permitted by applicable law and with the required consent or authorisation.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, data practices or applicable law. The updated version will be posted on this page with a revised ‘Last Updated’ date. Your continued use of the website after an update may be subject to the updated Policy to the extent permitted by applicable law.
14. Contact and Grievance Redressal
If you have a question, privacy request, concern or complaint about how we handle your personal information, please contact:
Royal Ranchers Food Pvt Ltd
Brand: The Ranch
Email: Legal@royalranchers.in
Website: https://www.theranchburgers.in
Website: https://order.theranchburgers.in
Phone: 8976758622
We will review and respond to privacy-related requests and complaints in accordance with applicable law.
15. Important Note
This Privacy Policy is intended to accurately describe the information practices for The Ranch’s online restaurant and ordering services. It should be reviewed against the actual configuration of the website, ordering platform, payment gateway, analytics tools, marketing tools, loyalty programme and other third-party services before publication. Where those services change, this Policy should be updated accordingly.
The Ranch | Privacy Policy | Royal Ranchers Food Pvt Ltd